Expired: NCHA: Wellbeing Advisor, Bulwell, Nottingham

Wellbeing Advisor

Salary: £25,237 – £28,894
Location: Nottingham, Bulwell
Hours: 35
Closing Date: 17/06/2024 23:59

Searching for a career that is varied, highly rewarding and interesting?


As a Wellbeing Advisor, you will help to support vulnerable people to live independently. You will:

  • Be part of delivering a mental health helpline which takes around 6,000 calls per month
  • Provide a range of wellbeing checks; either face to face  (full driving licence required) or over the phone, including medication prompts, emotional support and reassurance, contacting next of kin and emergency services
  • Help to arrange property maintenance repairs
  • Monitor CCTV and assistive technology solutions, which includes critical equipment such as falls, detectors or smoke and door sensors
  • Support colleagues with safeguarding concerns.


“You have to think on your feet, and every day is different!” – quote from a current colleague


Sound like you?


We need someone who can use their experience working or caring for vulnerable people to good use. Someone who can work in a fast paced service, but can remain calm, professional and react effectively and efficiently to our most vulnerable customers.


You will have experience of working in a customer facing team environment ideally, and have experience of care or supporting vulnerable people. You will also be  educated to NVQ level 2 or equivalent in Telecare, Care, Housing, Customer Service, Business Administration, ITC, or be able to demonstrate relevant work experience.


Above all, you will be passionate about supporting vulnerable people and have NCHA’s core values at heart.


Working hours


This is a 24hr service so you will be required to work on rota basis on the below shift pattern:


Early       6am to 2pm


Late        2pm to 10 pm


Night      10pm to 6am


Interviews are being arranged on an ongoing basis


Please note we will be moving our offices to Clifton from September 2024. 


All communication will be via your registered email address.

Apply on the NCHA website

Please note that we are not currently offering visa sponsorship.


NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, women, as they are currently under-represented within our workforce.


Please note that in house this role is known as Customer Experience Agent – Customer Wellbeing.

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We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we’re really proud of that. We’re more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.