This page of our website gives further information around the most frequently asked questions we receive, we welcome the opportunity to add further questions and feedback to this section, if there is anything you would like adding please let us know.
- basic (individuals can request their own basic checks direct from the DBS)
- standard (via an umbrella body)
- enhanced (via an umbrella body)
An employer can ask all job applicants to apply for a basic check during the recruitment process. Basic and Standard checks are not suitable for roles working with children or vulnerable adults.
An applicant must be 16 years of age or older to get a standard or enhanced check and they must apply through a DBS registered body via their employer.
Please refer to our Guidance and Documentation pages for further help and support.
This can differ from application to application. There are a number of factors that can affect the timely completion of checks, including but not restricted to, the accurate completion of the application, the clarity of the information provided, the existence of conviction or non-conviction information and the operational effectiveness of the Disclosure Units at the police forces involved in the Enhanced Disclosure process. If the applicant has provided all the mandatory information, then a completion of the initial stages of the check is done within a matter of days.
When you log into the DBS Assist system you have access to all the applications that the ARC Disclosure Service have countersigned. From the dashboard you will have access to applications ‘Processing’ and applications ‘Complete’. Applications being processed have a tracking facility to see what stage the application is at. Applications complete will show a status and issue an e-certificate.
No, there is no minimum requirement, you can process as many checks each month as you wish. You will be invoiced at the end of each month for the checks carried out for your organisation.
If criminal convictions are revealed on a disclosure certificate, the information is valid on the date the certificate is issued. An employer should check the date the certificate was issued to decide about getting a new one.
If the position is home based, this must be recorded on the application and applies to:
an applicant carrying out some or all of the work with children or adults in the applicant’s home…
Home based occupations include:
- Shared Lives Carers
Detailed information is available on the DBS website – ‘Home-based position definition and guidance‘
The DBS will not provide a reprint of your certificate if:
- the certificate has been accidentally lost or destroyed after you received it
- the DBS certificate was issued more than 3 months ago (93 days). A new DBS check will need to be submitted with the appropriate fee if a certificate is still needed
- a reprint of the certificate has already been dispatched and the copy has not been received
The DBS will process your request if all of the following points apply:
- your DBS certificate was issued over 14 days ago, but you haven’t received it. You can find out the date your certificate was issued on through online tracking
- the reprint request has been made within 3 months (93 days) of the date of issue of your certificate
- the address you request your certificate to be reprinted and sent to matches the address on your DBS application.
Detailed information is available on the DBS website – ‘DBS certificate reprint guidelines‘
The applicant has received their Disclosure Certificate but they think there is something wrong, what can they do?
A dispute must be raised within 3 months of the certificate being issued.
Enhanced DBS check applications that are submitted with omitted or incorrect information regarding these sections will be withdrawn, and a new application will need to be submitted.
If an application is withdrawn due to an omission or error in their personal information, DBS will be unable to provide a refund. Where an omission is found, DBS will not contact the applicant, but will instead write to the Registered Body that submitted the enhanced application to inform them.
If you have any questions, please email firstname.lastname@example.org